When I was working as a DSA assessor, I often felt like I was spinning plates – writing reports, meeting deadlines, supporting students, chasing providers. And in the middle of it all, trying to make the best possible decisions for every individual student.

It’s a demanding role that requires care, speed, and confidence in the people you’re relying on.

That’s why I want to share how we’ve built YorLinc to make your job easier. Because we’ve made sure the systems we use today reflect what you need.

The Challenges You’re Under

Most assessors face the same core challenges:

• Time pressure from tight report deadlines
• Admin overload from juggling multiple cases
• Delays from providers that leave you waiting
• And a growing complexity in student needs that makes it harder to rush decisions

Here’s how we’ve addressed those challenges directly at YorLinc:

• We’ve built in a 30-minute response time for all assessor queries, so you’re not stuck waiting days for a basic answer.
• We don’t send students back to you to change their provider or accept remote-only delivery. We keep the student’s needs front and centre.
• We only use SLC-qualified staff, and we never match a student with the wrong worker just to tick a face-to-face box.
• And most importantly, we designed our systems to reduce your friction, not add to it.

What You Want From a Provider

When I was assessing, I needed three things from providers: speed, accuracy, and trust.

That’s what you deserve and it’s what we focus on delivering.

Here’s what assessors have told us they value most:

• Fast confirmations
• Accurate quotes
• Clear, consistent communication
• The confidence that students will get the right support from a provider who cares

And here’s how YorLinc step up where others fall short:

• Face-to-face support – especially for neurodivergent students or those struggling with focus. We prioritise it wherever it’s needed.
• We never treat students as referral numbers. Every student is seen as an individual.
• We keep our promises. You won’t be left chasing us down for updates or clarifications.

I know how frustrating it is when providers disappear or make your job harder. That’s not how YorLinc works.

The Solution We Built

When we built our admin systems at YorLinc, I brought my own experience as an assessor into every decision.

You don’t have time for endless emails or complex booking processes. That’s why our approach is built around efficiency and transparency.

Here’s how we support you from the very first contact:

• Fast quotes – usually the same working day
• Real-time updates – we track support progress and can share it with you
• Consistent quality – only qualified staff, and only the right match for your students
• No faceless ticketing systems – you get real people, ready to help, every time

But even with all of that in place, I knew we could go further. That’s where our latest tool comes in.

Introducing the YorLinc Capacity Checker

The YorLinc Capacity Checker is something I helped build because I knew firsthand how frustrating it was to wait for replies.

This simple online tool gives you real-time availability for NMH support across multiple locations and roles – right when you need it.

With the Capacity Checker, you can:

• Check availability for Specialist Mentoring and Study Skills instantly
• Filter by location to find face-to-face options quickly
• Make confident recommendations in minutes
• Cut out the follow-up emails and phone calls

Assessors are already telling us how much time it’s saving them and how much smoother their workflow is.

You Deserve a Provider Who Gets It

At the end of the day, this job is about students. But to support them properly, you need support too.

That’s why YorLinc exists – to make sure every student you assess gets the high-quality, personalised support they need to succeed. We have a team that understands, that delivers, and that genuinely wants to make your job easier.

Get in touch with YorLinc today to find out more about our streamlined NMH services. Or try the YorLinc Capacity Checker now and see how quickly you can get the answers you need.

You’re doing important work. Let’s make sure you’ve got the support to match.